You can place an order directly through our website by selecting the products you want and following the checkout process. We also offer customer service assistance if you need help with your order.

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options

Shipping times vary depending on your location. Typically, orders are processed within 2 - 3 business days and shipped within 3-7 business days. You will receive a tracking number once your order has been shipped

Once your order ships you will receive an email with the airway bill tracking details.

Yes, we offer international shipping to selected countries. Please check our shipping policy for more details.

We will send you an email confirmation and WhatsApp message from Saekos. This email will include key details related to your order. Do not delete this email, please consider it as an order receipt.

We accept returns within 7 days of purchase if the product is unused, unopened, and in its original packaging. Please contact our customer service to
initiate a return.

Yes, exchanges are
available for products that are defective or damaged during shipping. Please contact customer service to arrange an exchange.

You can reach our customer service team via email at sales@saekos.com or by calling us or WhatsApp on +91 8779611210. You can also DM us on Instagram. Our support team is available Monday to Friday from 10 AM to 5 PM (excluding Indian public holidays).

Yes, we regularly offer discounts and promotions. Follow us on social media to stay updated on the latest deals.

Yes, we offer gift wrapping services for an additional fee. You can select the gift wrapping option during checkout and add a personalized message.

Yes, you can enter the recipient's address during checkout, and we will ship the gift directly to them. You can also include a gift message with your order.

We do not have an option to cancel an order once the payment is made, you can get in touch with our Customer Service on +91 8779611210 at the earliest (within 24 hours of placing the order) with your Order No. to cancel it or email us on sales@saekos.com. If your order has not been processed, we can cancel it and refund the amount as Saekos Credits.

In case you want to modify your order; simply call +91 8779611210 and get in touch with our customer service executive, our team will be happy to assist you. Please note if your order has already been shipped, we will not modify your order. They will also be pleased to help you if you want to update your shipping address. Please contact our Customer Service at the earliest for situations like this.

If you have cancelled your order before it has been processed, we will immediately process the refund. If you paid via credit card or bank transfer, the payment will be refunded in your bank after details have been given.

A well-packed diaper bag should include diapers, wipes, changing pad, extra clothes, bottles or snacks, pacifiers, hand sanitizer, and a small first aid kit. Our diaper bags are designed with multiple compartments to keep you organized.

Key features to look for include multiple compartments, insulated pockets for bottles, easy-to-clean materials, comfortable & adjustable straps, stroller straps and durable zippers.

Some of our diaper bags are machine washable, while others should be spot cleaned. Please refer to the care instructions on the product page.

Yes, our diaper bags are designed to be gender-neutral and functional for both moms and dads. They come in various styles and colors to suit different preferences.

Absolutely! Many of our diaper bags are versatile and stylish enough to be used as regular bags or travel bags once your baby outgrows the need for diapers.

Yes, many of our diaper bags feature insulated pockets to keep bottles warm or cold for extended periods.

Many of our diaper bags are made from water-resistant materials to protect your belongings from spills and weather. Please check the product description for specific details.

Yes, we offer personalization on selected diaper bags. Please check the product page for availability. Please note, personalized products cannot be exchanged or returned.

Customer reviews can be found on our product pages. We encourage you to read reviews to learn more about other customers' experiences with our products.

Yes, we welcome your feedback! You can leave a review on our contact us page or you can WhatsApp or message us on Instagram. Your reviews help us improve our products and services.