Refund policy
We built Saekos because we believed in what we made. And we stand behind every single product we ship.
If for any reason you are not happy with your purchase — we will make it right. No drama. No fine print. No chasing us on email for weeks. Just a simple, honest process because that is the kind of brand we want to be.
Our Promise
You have 7 days from the date of delivery to request a return. If the product is not what you expected, if it did not delight your child the way we hoped it would — reach out to us and we will sort it out.
We are not here to make money by holding on to yours.
How to Reach Us
Contact us within 7 days of receiving your order on either of the following:
WhatsApp: +91 70214 39602 Email: sales@saekos.com
Please share your order number and a brief reason for the return. That is all we need.
Our team is available Monday to Friday, 10am to 6pm IST. We typically respond within a few hours.
The Return Process
Once you reach out, here is exactly what happens — step by step:
Step 1 — We will arrange a return pickup from your doorstep. You do not need to visit any courier office or figure out logistics yourself.
Step 2 — Hand over the product in its original packaging to the courier partner we assign. Please ensure the product is in good condition — unused, undamaged, with all original contents included.
Step 3 — Once the consignment reaches us and we confirm it is in good condition, we will immediately initiate your refund. No delays.
Refunds
Prepaid orders: Your refund will be processed to the original mode of payment — UPI, card, or net banking — within 5-7 business days of us receiving the return. If you prefer a bank transfer instead, simply share your account details and we will process it that way.
Cash on delivery orders: Refunds will be processed via bank transfer to the account details provided by you at the time of return request.
A Note From Us
At Saekos, we believe every single rupee you spend is earned with effort — and we treat it that way.
Every Saekos product is made with care, tested with real children, and shipped with the confidence that your child will love it. But if that does not happen — we genuinely want to know, and we genuinely want to fix it.
Cheating a customer is the last thing we would ever do. We are a small, real brand — built by two parents who started this for their own daughter. Your trust matters more to us than any single sale.
Reach out. We are here.
Meeta & Gaurav Founders, Saekos WhatsApp: +91 70214 39602 | sales@saekos.com
Quick Reference
| Return window | 7 days from date of delivery |
| How to initiate | WhatsApp or email |
| Pickup | We arrange it — no effort from you |
| Prepaid refund | Original payment mode or bank transfer |
| COD refund | Bank transfer |
| Processing time | 5-7 business days after return received |
